Track Your Order

Once your order has been placed and confirmed, we know that the anticipation begins. At getthenew, we want you to feel connected to your purchase every step of the way, from the moment you click complete to the instant your package arrives at your doorstep.

As soon as your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a direct link to monitor your parcel's journey. This tracking information will allow you to see real-time updates on the location and estimated delivery date of your package, giving you full visibility and peace of mind.

We partner with reliable shipping carriers to ensure that your getthenew pieces reach you in perfect condition and within the estimated timeframe. While we strive to process and ship all orders within one to three business days, please note that transit times may vary depending on your location and external factors beyond our control. Rest assured, we monitor every shipment closely and are here to assist should any unexpected delays arise.

Should you encounter any issues with your tracking link, or if your order appears to be stalled in transit, please do not hesitate to contact us. Our team is dedicated to resolving any shipping concerns promptly and with genuine care.

To check the status of your order, simply refer to the tracking number provided in your shipping confirmation email. If you have not received this email within five business days of placing your order, please first check your spam folder, and then reach out to us for assistance.

For any order-related questions or tracking support, you can write to us at:

service@getthenew.com

We understand that waiting for something special can be both exciting and anxious. That is why we are committed to keeping you informed and reassured throughout the entire delivery process. Your getthenew pieces are on their way, and we cannot wait for you to welcome them into your wardrobe.