Terms of Service

Welcome to getthenew. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing any order. If you do not agree with any part of these terms, we kindly ask that you refrain from using our services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. The content of our website, including product descriptions, images, pricing, and promotional materials, is provided for informational purposes only and is subject to change without prior notice. While we strive to ensure that all information is accurate and up to date, we do not warrant that the content is complete, reliable, or error-free.

Products and Pricing

All products displayed on our website are subject to availability. We make every effort to present our garments as accurately as possible through descriptive text and imagery. However, we cannot guarantee that the colours and details you see on your screen will precisely match the physical product, as this may vary depending on your display settings.

Prices are listed in the currency specified at checkout and are inclusive of applicable taxes unless otherwise indicated. We reserve the right to adjust prices, discontinue products, or modify promotions at any time without prior notice. In the event of a pricing error, we will contact you to confirm your order or offer you the option to cancel.

Orders and Acceptance

Placing an order with getthenew constitutes an offer to purchase our products. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, payment processing issues, or suspected fraudulent activity. Once your order has been confirmed and dispatched, you will receive a shipping confirmation email with tracking details.

We kindly ask that you review your order carefully before submission, as we are unable to make changes once the order has been processed.

Payment

All payments must be made through the available methods specified at checkout. By providing your payment information, you confirm that you are authorised to use the designated payment method. We employ industry-standard security measures to protect your financial data, and we do not store your full payment details on our servers.

Shipping and Delivery

We strive to process and dispatch orders within the estimated timeframes provided on our website. However, delivery times are approximate and may be affected by factors beyond our control, including customs processing, carrier delays, and weather conditions. We are not liable for any losses or damages arising from delayed deliveries.

Customers are responsible for providing accurate shipping information. We are unable to redirect orders once they have been dispatched, and additional charges may apply for reshipping due to incorrect addresses.

Returns and Exchanges

We hope you love every piece you receive from getthenew. If for any reason you are not entirely satisfied, we offer returns and exchanges in accordance with our Returns Policy, which is available on our website. Please review this policy carefully before making a purchase. Returned items must be in their original condition, unworn, and with all tags attached, unless they are faulty or defective.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and product designs, is the intellectual property of getthenew and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any of our content without our prior written permission.

User Conduct

By using our website, you agree not to engage in any activity that may disrupt its functionality, compromise its security, or infringe upon the rights of others. This includes but is not limited to transmitting harmful code, attempting unauthorised access, or submitting false or misleading information.

Limitation of Liability

To the fullest extent permitted by law, getthenew shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability, whether in contract, tort, or otherwise, is limited to the amount paid for the product in question.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which our business is registered. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in that region.

Changes to These Terms

We reserve the right to update or revise these Terms of Service at any time. Any changes will take effect immediately upon being posted on our website. We encourage you to review this page periodically to stay informed of our current policies.

Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please do not hesitate to reach out to us at:

service@getthenew.com

Thank you for choosing getthenew. We are honoured to be part of your style journey and look forward to serving you with care and integrity.